FAQs-Product

Customer Centre: 📧mall@torraslife.com

User Manual

COOLiFY Cyber

English : TORRAS COOLiFY Cyber User Manual--English

日本語: TORRAS COOLiFY Cyber ユーザーマニュアル - 日本語

繁體中文:  TORRAS COOLiFY Cyber 使用手冊-繁體中文

COOLiFY 2S

English: TORRAS COOLiFY 2S User Manual - English

日本語: TORRAS COOLiFY 2S ユーザーマニュアル - 日本語

繁體中文:  TORRAS COOLiFY 2S 使用手冊-繁體中文

COOLiFY Air

English: TORRAS COOLiFY Air User Manual - English

日本語: TORRAS COOLiFY Air ユーザーマニュアル - 日本語

繁體中文:  TORRAS COOLiFY Air 使用手冊-繁體中文

COOLiFY Zone

English: TORRAS COOLiFY Zone User Manual - English
日本語: TORRAS COOLiFY Zone ユーザーマニュアル - 日本語

COOLiFY iva

English: TORRAS COOLiFY iva User Manual - English

日本語: TORRAS COOLiFY iva ユーザーマニュアル - 日本語

繁體中文:  TORRAS COOLiFY iva 使用手冊-繁體中文

COOLiTE

English: TORRAS COOLiTE User Manual - English

日本語: TORRAS COOLiTE ユーザーマニュアル - 日本語

"TORRAS" APP

Can all COOLiFY connect to the app?

No, only the COOLiFY Cyber and COOLiFY 2S can be used with the app.

APP cannot be downloaded

TORRAS APP can be downloaded and used in the following countries: Australia, Canada, China (including Hong Kong, Macao, and Taiwan), Japan, Singapore, South Korea, the United Kingdom, and the United States.

If you live in a country not listed above but use an iPhone, you can try switching your Apple ID to download the app.

How to switch your Apple ID: [Click here]

For Android users, please contact us at mall@torraslife.com for assistance.

Cannot receive verification code

  1. The issue may be due to a network anomaly. Please try turning off your network and then turning it back on to check if the connection is stable.
    If that doesn't resolve the issue, you can try restarting your phone.
  2. If the problem is not related to the network, it could be due to our server being down. Please wait 24 hours, then try clicking "Send Verification Code" again to see if you can receive it.

APP upgrade failed

  1. Check Network Connection: Ensure that your device has a stable network connection, as an unstable connection can disrupt the upgrade process.
  2. Ensure Sufficient Battery Power: Make sure your COOLiFY has at least 25% battery life (one grid of power) before attempting the update to avoid interruptions during the process.
  3. Clear Cache by Restoring Device to Factory Settings: If the above steps do not resolve the issue, try restoring your device to its factory settings to clear any cached data that may be interfering with the upgrade.
  • How to Restore Factory Settings:
    Hold down both the power button and the switch button for 5-6 seconds. Once you hear a "ding" sound and all the lights on the device turn on, the factory reset is complete.

APP cannot connect to the COOLiFY via Bluetooth

  1. Re-authorize Bluetooth Permissions:
    Please ensure that the app has the necessary Bluetooth permissions enabled for proper connection.
  2. Check Device Battery:
    Confirm that the device battery is above 30%. If it’s below this level, charge the device to at least 30%, as a low battery may cause connection issues.
  3. Restart the Device and App:
    Restart both the device and the app. This will help clear any potential cache or temporary files that may be affecting the connection.
  4. For Factory Reset:
    If you perform a factory reset, make sure to complete the connection within 5 minutes after the device has restarted and settings have been restored.

Bluetooth

APP Prompt: "Bluetooth Not Enabled"

1. Check if your phone's Bluetooth is turned on.

2. Ensure that the app has Bluetooth permission:

Since this may be your first time downloading and using the app, your phone may not automatically grant Bluetooth permissions. Therefore, you need to manually enable Bluetooth permissions for the app.
Please follow these steps to enable Bluetooth permissions for your app:

  • When the app prompts for TORRAS-APP Bluetooth usage permission, click "OK."
  • Open the app and go to the following path to enable Bluetooth:
    [ME] → [Privacy Management Rules] → [System Permission Management] → [Bluetooth].
    Turn on the Bluetooth button to grant the app Bluetooth permission.

3. If the above steps don't resolve the issue, please restore the device to factory settings.
Factory Reset Method: Press and hold both the power button and the switch button for 5–6 seconds. When you hear a "ding" sound, the factory reset is successful. Then, try reconnecting Bluetooth to see if the issue is resolved.

APP "Search Device" Unable to Find Devices

  1. Check the distance: If the connection distance is too far, make sure your phone is within 10 meters of the device. Bluetooth connections typically have an effective range of about 10 meters.
  2. Check for interference: If there is any interference, try moving away from the sources of interference and check the device.
  3. Ensure the device has sufficient power: The device's battery should be more than 1 bar (The battery has a total of 5 bars. When charging, 0-25% is 1 bar, 25-50% shows 1-2 bars; when discharging, 0-5% shows 1 red bar, 6-25% shows 1 white bar, 26-50% shows 1-2 white bars).
  4. Check for other devices connected via Bluetooth: If multiple devices are connected, ensure the number of Bluetooth connections is not too high.

    If the above steps don't solve the issue, please try using another phone to test if the device can connect.

Other

Cannot turn on

  1. Product Over-Discharge:
    Check the battery level on the fan display or app. If it shows red, please charge it until the battery reaches at least 2 white bars and then try turning it on.
  2. Product in Temperature Protection Mode:
    It is recommended to place the product in an environment below 25°C, turn it off for 30 minutes, and then turn it on again.
  3. Product in Other Protection Modes:
    Unplug the charging cable from the product and check if there is any obstruction in the fan.
  4. Restore Factory Settings:
    Simultaneously press and hold the power button and the switch button for 5-6 seconds. When you hear a "ding" sound and all the lights turn on, it means the factory settings have been successfully restored.

COOLiFY turns on automatically

  1. Please check if the appearance of the device is intact, and inspect the power button for any dents or abnormal feel when pressed.
  2. When the battery is sufficiently charged, simultaneously press and hold the power button and switch button for 5-6 seconds to restore the device to its factory settings. When you hear a "ding" sound and all the lights turn on, it means the factory reset was successful.

Cannot be charged

  1. Please ensure that your charger and charging cable are working properly. You can try charging another device to check if the charger and cable are functioning correctly.
  2. It is recommended to use a PD protocol charger of 20W or more to achieve the fastest charging speed. If you do not have a charger of 20W or more, please use a PD protocol charger of at least 10W and charge the device for more than 1 hour.
  3. Please press and hold the power button and switch button for 5-6 seconds to restore the device to its factory settings. When you hear a "ding" sound and all the lights turn on, it indicates that the factory reset was successful.

No sound from the button

  1. Please check if you have enabled the mute mode for the device in the app. The buzzer will not work in mute mode.
  2. When the battery is sufficiently charged, simultaneously press and hold the power button and switch button for 5-6 seconds to restore the device to its factory settings. When you hear a "ding" sound and all the lights turn on, it means the factory reset was successful.

One side is not blowing air

  1. Please check via the app to confirm if you have only activated the cooling function for a specific area.
  2. Inspect the non-working section's air outlet and fan blades for any obstructions.
  3. Simultaneously press and hold the power button and switch button for 5-6 seconds to restore the device to its factory settings. When you hear a "ding" sound and all the lights turn on, it means the factory reset was successful.

No indicator light or incorrect display

  1. First, please make sure your TORRAS app is updated to the latest version.
  2. Go to the personal information page, click on "Upgrade Firmware" to update the device firmware. (Please do not interrupt the connection between the product and your phone during the update process.)
  3. After the update is complete, the current page will display "MOST RECENT," indicating that you have the latest version.

Is this product easy to clean?

When not in use, store it in a protective pouch. If you don’t have a pouch, make sure to place the product with the vents facing down. If dust does get inside, you can clean it using a slim cotton swab or a soft brush. Please note that the product is not detachable for cleaning.

Cyber

COOLiFY displays E1/ E2

The problem occurs because of a short circuit in the temperature sensor built into the TEC (TEC damage, the connection line to the TEC, connector damage will cause this fault).

Zone

Refrigerant leakage

Due to its special contact with the skin, the surface of the phase change ring is wrapped in soft TPU material. To effectively extend the product's lifespan, please avoid contact with sharp or hard objects during use.

Still haven't found the answer to your question? Contact us.

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