Frequently Asked Questions

Customer Centre: 📧mall@torraslife.com

Order

Can I still modify my order after placing it?

You can contact us to make modifications before the order is shipped. However, once the package has been shipped, we won't be able to modify your order.

How can I know whether the order has been placed successfully?

If you have received the confirmation email sent by us, it means that you have successfully placed your order! If you haven't received the confirmation email, it might be that your order placement has failed, or that you've filled in your email address incorrectly and thus can't receive our emails.
Please contact our customer support.

I ordered several products at the same time, but I could only find one product when receiving the goods.

Since different products are stored in different warehouses, they will be shipped separately. You may receive several packages. For specific information, you can contact us to check the logistics status.

Shipping

Can you deliver to my address?

We can only deliver to certain countries. You can see that when placing an order. If delivery to your address is not available, you won't be able to place an order successfully.

How long will it take for my order to be shipped?

Orders require 1-2 business days to process, and delivery times vary by country. Please refer to our shipping policy for details.
Kindly note that during consecutive holidays and peak seasons, high shipping volumes may extend delivery times, and delays in transit may occur.

How can I check the logistics status?

Find your tracking number in the shipping confirmation email we sent you from mall@torraslife.com. Click here to track your package using this number.

Rubrique de l'article

Contenu de l'article

Payment

What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more. Choose your preferred method for a seamless checkout experience!

How about import taxes and duties

We cover the export taxes. However, some countries/regions may levy import taxes, duties and related customs fees, and these fees are not included in the payment you made to us. The amounts of these fees (if applicable) are collected and determined by the customs offices of the destination countries/regions. For further details about the fees, please directly contact your local customs office.

How can I use discount codes when checking out? Can discount codes be stacked?

Enter your discount code when paying for the order, and you can enjoy the discount. Generally, different discount codes cannot be used in combination. If you have any questions, you can contact us.

Warranty & Refund

I'd like to return or exchange the goods.

Please contact us by sending an email with specific details. We will provide the best after-sales service.
You can click here.

How long is my product under warranty? What does the warranty policy cover?

We offer 365 Days Warranty. Find more information about the duration of our warranty and what it covers here.

Does the buyer bear the return shipping costs?

According to our 30-day return policy, we will cover the shipping costs for quality issues. However, if there is no quality issue, the return shipping cost will be the buyer's responsibility.

Product

What types of products do you have?

Life Appliances:

  • Neck Air Conditioner
  • Neck Fan
  • Waist Fan
  • Handheld Fan
  • Fabric shaver

Charging Device:

  • Power Bank
  • Charger
  • Cable

Phone Accessories:

  • Phone Case
  • Screen Protector
  • Lanyard
  • Ring Grip

Do neck air conditioners effectively cool the user in the summer?

Yes, our neck air conditioner effectively cools the user during hot weather or physical activities.

The latest neck air conditioner, COOLiFY Cyber, utilizes 3 patented high-efficiency TEC semiconductors and 4 patented high-speed fans, providing comprehensive cooling for the face, neck, and back. It offers a 360-degree experience with "blowing + cooling + heating (hot compress)." The cooling area has increased from 14,445 mm² to 14,975 mm².

Other

Are these all your official websites?

Yes, our official websites include:

  • torraslife.com
  • coolify.torraslife.com
  • torras-global.com
  • torras.co.jp