Refund policy

We sincerely appreciate your trust in our brand and strive to provide you with an exceptional shopping experience. By placing an order with TORRAS, you agree to the following terms and conditions. Manufacturers, suppliers, or resellers outside of TORRAS' official channels may have their own policies.

For further information regarding their policies, we kindly advise you to directly contact them. Additionally, please note that return and refund policies may vary depending on local laws and regulations.

30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchase. Customers need to contact the carrier to return the products by themselves, and proactively inform the customer support team about the return tracking number. After the warehouse receives the returned package, the customer support team will issue the refund immediately.

30 DAY RETURN POLICY

RMA Authorization (customer needs to contact us for an RMA number) Yes
Return has to include all accessories? Yes
Return requires original packaging? Yes
When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
Refund for damaged item returns We take responsibility for the returns with a prepaid shipping label only
Return RMA validity 30 days (from the date the RMA was created)
Return from overseas – customer taken it there Not accepted
Return from overseas – we shipped it there Accepted, but only for refund

Please note :

  • Not be applicable to business purchases or bulk orders, typically defined as orders consisting of more than 10 products.
  • Returns for discounted products will only be refunded for discounted value.
  • For non-quality related returns, buyer is responsible for shipping costs.
  • For non-quality related returns, TORRAS refunds only the cost of the product itself.
  • Returns for refund must include all products that buyer would like refunded
  • Returns for Items must include original packaging and include all items originally sent
What does this warranty cover?
If a product or accessory is defective during the warranty period, TORRAS will replace it with an identical or similar product or accessory for free after customers provide the proof (purchase invoice, pictures, or videos) to the support team. Products or accessories replaced under this warranty will become the property of TORRAS and will not be returned to you. If a product or accessory needs to be replaced after the warranty period has expired, we do not provide that service. If you sell or otherwise transfer the product, warranty coverage will end.

What does the warranty not cover?
This warranty does not cover:
  • Improper use or installation
  • Cosmetic damage
  • Damage due to acts of nature. For example: lightning strikes, tornadoes, and similar
  • Accidents
  • Misuse
  • Negligence
  • Commercial use
  • Modifications to any part of the product, including the antenna
  • Connection to an incorrect voltage supply
  • Attempted repair by anyone other than an authorized facility

TORRAS will service and not replace:
  • Products sold as is or with all faults declared
  • Consumables, such as fuses or batteries
  • Products where the factory-applied serial number has been altered or removed


TORRAS shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. TORRAS products make no other express warranties with respect to the product, all express and implied warranties for the product include but are not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.