Shipping policy
Enjoy free shipping on orders over $49 USD.
Shipping Orders
Orders typically ship within 1-2 business days after payment is processed, unless otherwise noted at the time of purchase or if you receive an email notifying you of a delay. Any provided delivery dates are estimates and not guaranteed. Delays may occur due to order verification or the time of placement. Orders may also be delivered in separate shipments.
All purchases made on coolify.torraslife.com are subject to a shipping contract. This means the risk of loss and ownership of the items transfer to you once the carrier receives the shipment.
Delivery Times
After placing an order on the TORRAS website, you will receive a shipping confirmation email from torraslife.com. Please ensure your email address is accurate.
- Processing Time: 1-2 business days
- Delivery Time: 2-5 business days (US regions) , 7-14 business days (Non-US regions)
Please note that we do not ship to APO/FPO/DPO and PO.Box addresses.
For most products：
We are collaborating with the local logistica, so the delivery time are different among countries.
| North America | the US |
2-5 business days. Remote areas for 7 days (When certain products are out of stock in nearby warehouses, the shipping time may take 8-10 business days.) |
| Canada | 8-10 business days | |
| The UK | United Kindom | 4-8 business days |
| EU countries | France | 4-8 business days |
| Germany, Italy, Spain, Netherlands, Poland, Austria | 6-10 business days | |
| Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland |
8-12 business days | |
| Oceania | Australia | 6-9 business days |
| New Zealand | 7-10 business days | |
| Asia | Singapore | 6-10 business days |
| Malaysia | 7-10 business days | |
| Thailand | 5-8 business days | |
| Japan | 3-5 business days | |
|
South Korea
|
5-8 business days (For South Korea, need Personal Customs Clearance Code） |
|
| China | 2-4 business days (except for remote areas） Hong Kong : 1-2 business days Taiwan : 7-8 business days （For Taiwan, need Chinese address and ID number） |
|
| Middle East | United Arab Emirates | 6-10 business days |
| Saudi Arabia, Kuwait, Bahrain, Qatar | 8-12 business days |
For Power Bank:
| North America | the US | 7-11 business days |
| Canada | 9-15 business days | |
| Europe | United Kingdom | 6-10 business days |
| Austria, Belgium, Czech Republic, Denmark, Estonia,France, Germany,Hungary, Italy, Latvia,Luxembourg, Netherlands,Poland, Portugal, Romania,Spain, Sweden |
8-12 business days | |
| Bulgaria, Cyprus, Finland, Greece, Ireland, Lithuania, Malta, Slovakia | 8-14 business days |
Since power banks are classified as flammable and explosive items, due to transportation restrictions, they are usually shipped separately. Additionally, the shipping time may be longer compared to other items.
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Standard Shipping: YunExpress,HUAHAN, UPS, and Amazon
If the order has already been processed for shipping, we regret that we cannot cancel it.
Once an order is placed, the shipping method cannot be changed. Please double-check your selection before completing your purchase.
Track Your Order
After placing your order, you’ll receive a shipping confirmation email from TORRAS. Click the tracking number in the email to view the latest tracking updates for your package.
For further assistance, feel free to contact our dedicated Customer Support Team.
If your package appears to be lost or delayed, please contact our Customer Support Team with your order number. We’ll review the details and do our best to assist you. Ensuring you receive and enjoy your product is our top priority!
Issues After Your Order Has Been Delivered
If you experience any problems with your order, prompt notification and valid proof will help us resolve the issue quickly. Please contact our Customer Support Team within 3 business days of receiving your order, providing a detailed description of the issue and any relevant information.
Common issues include:
- Damaged items in the package.
- Missing or incorrect items in your order.
- Package marked as delivered by the courier, but not received.
We’re here to assist you!
Delivery Address
A complete and accurate delivery address is essential. Once an order is prepared for shipment or shipped, the address cannot be changed.
If a package is returned to us due to an incorrect or incomplete address provided by you or your agent, we will contact you for correction, and the package can be reshipped for an additional shipping fee. Please ensure your order includes a daytime phone number.
Occasionally, carriers return undeliverable packages to TORRAS. If this happens, please contact us to arrange reshipment.
Currently, we do not deliver to the following locations:
- Armed Forces – Americas/Europe/Africa/Canada/Pacific
- American Samoa
- Marshall Islands
- Federated States of Micronesia
- Guam
- Palau
- Northern Mariana Islands
- Puerto Rico
- Virgin Islands
- Alaska
- Hawaii
We are working to expand to more regions in the future. Stay tuned!
Some countries outside the United States may impose import taxes, duties, and other related customs fees, which are not included in the amount you pay us. These fees are charged and determined by the customs agency of the destination country. For more information, please contact your local customs office.
Frequently Asked Questions
1. I ordered more than one item. Will they be shipped at the same time?
We strive to ensure all items are delivered together. However, depending on the product, we may use different shipping options, so items may not always be shipped together. You will receive a shipping notification email once your items have shipped.
2. Can I change my shipping address after my package has been shipped?
We strive to ship orders as quickly as possible. Once the item has shipped, the address cannot be changed. If you notice an error with the address, please contact us immediately, and we will do our best to update it before shipping. Please note, if the order has already been shipped, we cannot modify the address. If an order is canceled more than 24 hours after placing it, the customer will be responsible for any return shipping costs. If a package is lost or undeliverable due to an incorrect address provided by the customer, the customer will bear the loss.
3. What do I need to do if I receive a different product than what I ordered?
Please contact us at mall@torraslife.com, and we will respond within 24 business hours.
